We stand behind the quality of our products and want you to be completely satisfied with your purchase. This Return & Refund Policy outlines the conditions under which you may return or exchange a product.
Eligible Returns & Exchanges (Within 30 Days)
You may request a return or exchange within 30 natural days from the date of receiving your goods, provided the following conditions are met:
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The outer packaging, accessories, gifts, and manual of the product must be complete without any man-made damage.
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The product is not activated and does not affect secondary sale.
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A non-artificial functional defect is found in the product within 30 days of receipt.
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You provide a dated sales receipt from an authorized reseller that shows the product description and price.
Ineligible Returns (Within 30 Days)
Returns will not be accepted under the following circumstances:
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The request is made after 30 natural days from the date of receipt.
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The returned goods are incomplete, or the packaging, accessories, gifts, or manual are incomplete or damaged due to artificial reasons.
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You are unable to provide a legal purchase voucher or receipt, or the documents have been forged or altered.
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The product is damaged due to collision, burning, artificial modification, or the entrance of foreign matter.
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The product is damaged due to improper installation not following the provided instructions.
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Identification labels on the product or components have been altered or removed.
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The returned package does not match the original package code of the order number.
About Transportation Costs
The responsibility for shipping costs varies depending on the reason for the return:
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For Quality Issues: If a product quality problem is confirmed by our technicians, we will bear the shipping costs for the return or exchange, but only once. (Please ensure you return all required items at once. If you do not send all items together, you will be responsible for the shipping costs of the remaining items.)
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For Customer's Personal Reasons: If you are returning an item for any other reason (e.g., "I don't want it"), you are responsible for the shipping costs.
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For Defective Claims that Are Unfounded: If a product is returned as defective but tests as working properly, the buyer will be responsible for the shipping costs.
We do not provide refunds for non-quality-related warranty issues or items damaged during the return shipment, as the buyer is liable for any damage or loss occurring in transit. We will reject the package if you insist on choosing "Freight Collect"